Jay Ko is a product leader who navigates the complex intersection of strategy, systems thinking, and user-centered design to build scalable platforms that empower organizations. His product philosophy—"when platforms do their job right, everyone else looks like a genius"—reflects his commitment to creating invisible infrastructure that amplifies success across domain areas such as compliance and payments ecosystems.
Currently leading PayPal's internal compliance platform development, Jay ensures regulatory alignment across 200+ global markets while delivering frictionless experiences to over 400 million consumers and merchants throughout their account journey. His holistic approach integrates technical excellence with Customer Experience (CX), Developer Experience (DX), and Platform Monetization—elements he considers fundamental to effective product leadership.
Beyond his professional role, Jay actively contributes to the product community by mentoring students and product managers. He is also a founder of a vibrant product management community in Singapore with hundreds of members.